RETURNs
Law of Aggression
As a customer, you have the right to unpack the goods and check their function and appearance. If you are not satisfied with your purchase, you can of course return your products to us within 14 days of receiving them. You then have 14 days to return the goods to us. In the case of a partial delivery, this applies 14 days after you have received the last item on your placed order. We reserve the right to make a possible depreciation deduction if you as a customer have examined the goods to a greater extent than necessary.
If you choose to return the item, it must be properly packed in its original packaging and wrapping, and the item must be in its original condition. If the goods are found not to meet the standard of original condition, we reserve the right to make a depreciation deduction from the price of the product.
To handle your return, please contact our customer service on 0771-11 12 12 or kundservice@morganmadison.se. Enter your order number, customer number and name and we will help you directly.
Returns should be sent to our address below or under Contact us. Please enclose (link) this withdrawal form in your return package.
Transport responsibility means that you are responsible for ensuring that your consignment reaches us in full. Therefore, please pack your goods extra carefully so that they are not damaged in transit and use a traceable option, such as a parcel or registered letter. When returning parcels from abroad, it is very important that you mark the parcel with RETURN to avoid extra costs.
Refunds will be made within 14 days after we have received notification that you have exercised your right of withdrawal. However, we reserve the right to wait for proof that the return has been sent to us or when we have received the return. A payment will then be made, which may take 5-7 business days. The reimbursement is also made by the same payment method as originally used.
Please note that the right of withdrawal does not apply to businesses.
Return address:
Postac – Morgan Madison
Maskingatan 6
274 30 Skurup
Right to complain
As a customer, you should always feel safe and satisfied when buying from us. Morgan Madison AB applies the Consumer Sales Act’s right to complain, which means that you have three years right to complain after you have received the product. We then assume that all care instructions have been followed and that normal care has been taken.
In case of a complaint, we recommend that you contact our customer service for faster handling, they will then help you further with the matter. You will then be asked to provide picture evidence via email of the fault/defective item clearly showing the fault. Once we have received the rejected product, the fault will be re-examined and a new product will be sent to you. You pay nothing for the shipping of the new item.
In case of a complaint, the defect must be reported as soon as possible or as soon as the defect is discovered. Notification of defects within two (2) months is always considered to be within a reasonable time. In the event of an accepted complaint, we as the trader will bear all costs, including all shipping.
Contact for complaints
Morgan Madison AB
Customer service
Customer service: 0771-11 12 12
E-post: kundservice@morganmadison.se